| Your Regal® authorized dealer is the best resource for keeping your pool in prime working order. Often, many water and surface problems can be handled by the individual pool owner. The chart below provides solutions to some common pool issues. Always make sure the water is properly balanced prior to any addition of corrective chemicals. PROBLEM | DESCRIPTION | POSSIBLE CAUSE | SOLUTION | | | Green Algae | Murky, green water Possibly some growth | Low sanitizer Poor maintenance Improper Water Balance Poor circulation | Shock Treatment. Algaecide Clean the Filter Check the System | | Black Algae | Rough, black spots on the bottom of the pool that brushes off with effort | Low sanitizer Poor maintenance Improper Water Balance Poor circulation | Algaecide Brushing Clean the filter Check the system | | Mustard Algae | Yellowish-gold growth that easily brushes away Yellowish-green water | Low sanitizer Poor maintenance Improper Water Balance Poor circulation | Brush Algaecide | | Pink Slime | Pink, slimy bacterial growth that brushes off easily | Low sanitizer Poor maintenance Improper Water Balance Poor circulation | Brushing Algaecide Clean the filter Check the system | | Water Mold | White mucous or tissue paper-like substance | Low sanitizer Poor maintenance Improper Water Balance Poor circulation | Shock Treatment and Algaecide Clean the filter Check the system | | Animals and Insects | Water bugs, ducks, dogs, frogs, etc. taking a dip in the pool | Environmental | Shock treatment to kill the organic elements Algaecide | | Chlorine Demand | Unable to maintain the free chlorine level or cannot break the high combined chlorine | Foreign environmental contaminants Poor maintenance | Shock Treatment | | Cloudy Water | Hazy or extremely cloudy water Difficulty seeing the pool bottom | Poor filtration and circulation Chloramines or low sanitizer Poor water balance Particulate matter | Check the pump and filter Clean and run the pump continuously Shock treatment. Balance the water Crystal Bright and Filter Cleaner & Degreaser | | Gray, clear green or turquoise water | Copper | Equipment corrosion. Outside contamination. Fill water Use of copper algaecide | Metal Out Algaecide | | Coffee brown or purple water | Manganese | Equipment corrosion. Outside contamination Fill water | Super Floc Vacuum out waste Add Metal Out | | Reddish-brown or rust | Iron | Outside contamination Fill water | Super Floc Vacuum out waster Add Metal Out | | Filtration problems | Clogging filter or short filter runs | Dirty filter Media not cleaned. Improper amount of filter media Water Balance | Replace filter media Clean with filter cleaner | | Odor and eye irritation | Pool has a sharp, irritating odor | Chloramines Swimmer waste, oils and organic waste | Shock Treatment | | Scale build up | Sandpaper-like buildup on the surface Grayish or tan coloration that is difficult to brush away | Improper water balance – high TA (total alkalinity)pH and/or CH (calcium hardness) | Metal Out or Stain Out Balance water Acid wash | | Etching | Pitting of plaster surfaces | Improper water balance – low TA (total alkalinity)pH and/or CH (calcium hardness) | Balance water Replace the plaster surface | | Liner wrinkling | Wrinkles in a vinyl liner | Improper water balance – low TA (total alkalinity)pH and/or CH (calcium hardness) | Balance water Replace the liner if necessary | | Bleaching | Pale to white, spotty discoloration on the surface | Improper chemical addition | Replace the liner if necessary Repaint the surface Predissolve dry substances before addition | | Staining | Black, green, turquoise or brown spots on the bottom that do not brush up | Metal stains Fungus under the liner. Tannic acid Stains (leaves and debris) | Metal Out or Stain Out Pull up the liner and clean from the underside Shock the pool | | Reagent Bleaching | Color of test fades to clear | High chlorine or bromine levels | Add up to 5 drops of a chlorine neutralizer | | Reagent Discoloration | Reagent color is different than it should be – for example, the pH test turns purple or the DPD turns brown. | High chlorine or bromine levels Old reagents | Let the chlorine levels come down, then retest Replace reagents | | Foaming | Bubbles on the pool surface | Excessive algaecide Foreign substance | Defoamer Determine the source and partially drain if necessary Use Algaecide | | Green Hair | Blonde hair turns green after swimming | Copper | Metal Out Lemon juice or vinegar in the hair to remove the color | | Rain | Rain washes debris into the pool and raises the water level, increasing the sanitizer demand | Environmental | Rebalance the water after circulating for 24 hours Shock the pool | | Water Loss | Noticeable difference in water level | Less than1/2” daily – evaporation. 1/2” to 1” daily – active bather load Over 1” daily – possible leak. | Solar cover for the first two levels of water loss Professional assistance for anything over 1” daily | | |
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